Managing Challenging Behaviors in Lancaster County
September 27 @ 9:00 am - 12:00 pm
In this 3-hour training, we will address the challenging behaviors that are present when working with the public, whether specific populations or in general. Skills to address challenging behaviors both in person and over the phone with be addressed. Participants will develop skills related to challenging behaviors when dealing with special populations. This training provides definitions of behavior, types of behavior and reactions to challenging behaviors. Participants will learn the importance of managing their own behavior and the experience they bring to interactions.
Who: Pennsylvania Behavioral Health and Aging Coalition
When: September 27, 9am – 12pm
Where: Signature Senior Living, 8 West Millport Rd, Lititz, PA 17543