Managing Challenging Behaviors in Harrisburg
August 29 @ 9:00 am - 12:00 pm
In this 3-hour training, we will address the challenging behaviors that are present when working with the public, whether specific populations or in general. Skills to address challenging behaviors both in person and over the phone with be addressed. Participants will develop skills related to challenging behaviors when dealing with special populations. This training provides definitions of behavior, types of behavior and reactions to challenging behaviors. Participants will learn the importance of managing their own behavior and the experience they bring to interactions.
Who: Pennsylvania Behavioral Health and Aging Coalition
When: August 29, 9am – 12pm
Where: Giant Food Store, 2nd Floor – Community Room, 2300 Linglestown Road, Harrisburg, PA 17110