Travel Time Survey

In an effort to better understand how “travel time” is interpreted throughout Pennsylvania the PaPSC conducted a survey of our membership in February, 2016. In addition to gaining a better understanding of the phrase “travel time” as it pertains to peer support we also wanted to gather information on member’s and provider’s preferences on how to be notified of new and/or clarified policies.

Survey Highlights

  • 56 individuals responded
  • In terms of having been told by the Office of Mental Health and Substance Abuse Services what “travel time” meant  72% reported either having not been told or not knowing if it had been communicated
  • In terms of having been told by their Managed Care Organization what “travel time” meant  79% reported either having not been told or not knowing if it had been communicated
  • 31% of respondents reported that they do bill for time when a CPS is providing peer support in their vehicle
  • 90% said that if CPSs were not allowed to bill for time spent in their vehicles with a peer they would either discontinue or greatly reduce the amount of time providing this type of support
  • 71% indicated that discontinuing or greatly reducing the ability to provide support in the CPS’s vehicle would negatively impact the individual receiving support
  • 78% felt that discontinuing or greatly reducing the ability to provide support in the CPS’s vehicle would limit the CPS’s ability to provide the highest quality of support
  • 60% and 63%, respectively, would like OMHSAS and/or their MCO to publish bulletins with policy clarifications to their websites and forward those bulletins to providers

Click here to download a PDF with the full results of the survey including individual comments.